Legal
Billing, Payments and Refunds.
How money works at SageTensor: what you are charged for, when, in what currency, and how refunds, cancellations, and disputes are handled. Written so a finance team, a bank, or a payment provider can read it and know exactly what to expect.
Billing, Payments and Refunds
Our business model.
SageTensor sells professional engineering services to organizations, engagement by engagement. It is not a consumer store: there is no online checkout, no subscription, and no product bought off this website. Browsing the site and submitting a mandate are free and create no charge.
How pricing works.
Every engagement is quoted individually. After we understand the operating problem, we set out the scope, deliverables, timeline, and price in a written proposal and a statement of work (SOW) or order form. Pricing may be fixed-scope, time-and-materials, or milestone-based, as agreed. No price is binding until both parties sign that agreement. Unless the agreement says otherwise, all amounts are stated and payable in United States dollars (USD).
Invoicing and payment terms.
- We invoice according to the schedule in the engagement agreement — for example, an initial amount to begin, then by milestone or on a regular cycle.
- Unless the agreement states otherwise, invoices are payable within thirty (30) days of the invoice date (net 30).
- Accepted payment methods are stated on the invoice, and typically include bank or wire transfer (ACH/SWIFT) and, where enabled, payment card.
- Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum allowed by law, and we may suspend work on overdue accounts after notice.
Payment processing and card data.
Where card payment is offered, it is processed by a third-party payment provider that is certified to the Payment Card Industry Data Security Standard (PCI-DSS). Card details are entered with that provider, not with us; SageTensor does not collect or store full card numbers. We receive only the confirmation and limited details (such as the last four digits) needed to reconcile a payment.
Taxes.
Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added (VAT), goods-and-services (GST), withholding, or similar taxes and duties that apply to an engagement, except for taxes on our net income. Where a reverse-charge or withholding mechanism applies to a cross-border engagement, the parties will handle it as the law requires and as recorded in the engagement agreement.
Refunds and cancellation.
Because engagements are bespoke and delivered over time, refunds are handled against work actually performed rather than as an off-the-shelf return. The specific terms are set in the engagement agreement; in the absence of a different agreed term:
- Either party may terminate an engagement as set out in the agreement (typically on written notice, or immediately for uncured material breach).
- On cancellation, you are charged for work performed and non-cancellable commitments made up to the effective date of termination.
- Any amount you have pre-paid that exceeds the work performed and committed costs is refunded to you.
- Amounts for work already delivered and accepted, and any non-refundable deposit stated in the agreement, are not refundable.
To request a refund or discuss a cancellation, contact billing@sagetensor.com . We aim to acknowledge refund requests within five (5) business days and to return approved refunds by the original payment method within ten (10) business days of agreement.
Billing disputes and chargebacks.
If you believe an invoice or charge is wrong, contact billing@sagetensor.com within sixty (60) days so we can review it with you. Please raise concerns with us before initiating a card chargeback; most issues are resolved faster directly, and a chargeback for services genuinely delivered may be contested with the evidence of delivery and acceptance.
Contact.
Billing and payment questions: billing@sagetensor.com .
Contract and legal questions: legal@sagetensor.com .